Introducing Corbus Compass: A New Solutions Portal for Quick Access to our Experts
Introducing Corbus Compass—your solution for fast, reliable, and expert prepress software assistance. We’ve heard your requests for a simple way to access help, and we’re excited to provide it. With Corbus Compass, expert guidance is just a click away, putting you in direct conversation with a knowledgeable human ready to assist you.
Inspired by our mission of enabling client success, Corbus Compass is a solutions portal staffed by knowledgeable experts who will call you within one business day to discuss your prepress system problems. This portal will help to ensure you get access to the solutions you need to keep your company running at peak productivity and your profitability climbing.
“In the prepress industry, businesses face various challenges that can hinder productivity,” says Joe Cross, Business Systems Analyst at Corbus. “A very common struggle is ensuring a steady flow of artwork for printing presses”. To overcome these hurdles, companies require efficient access to high-quality prepress solutions. Corbus Compass addresses this need by offering quick solutions and getting strategic guidance to clients.
How does Corbus Compass work?
You submit a ticket via Corbus Compass.
Bring your questions and challenges to us by submitting a request in the portal here. Submitting a ticket is fast and easy. You are not required to submit every detail, because you will be explaining the details when you talk to our representative.
Our Service Specialist contacts you.
Within one business day, Kristy Long or Dot Hurley will contact you to get more details so they can engage the right team member to address the challenges.
Kristy Long, Service Specialist has a broad background in packaging, prepress and artwork management. With 25+ years of experience in the prepress industry, with a wealth of knowledge, she is adept at resolving software issues, collaborating with cross-functional teams and providing exceptional customer-focused service.
“My passion is helping others and I welcome a challenge,” says Kristy. “It brings me joy knowing that I guided someone in the right direction to make their day smoother and reach their goals.”
Dot Hurley, Service Specialist with more than 12 years with Corbus, has been impacting Fortune 500 companies where she played a pivotal role implementing and managing various projects related to artwork, packaging, data management and software testing.
“It’s truly amazing to witness a company’s transformation from frustration to streamlined processes and systems,” Dot explains.
She is dedicated to delivering sustained results and driving effective change for her clients, showcasing exceptional problem-solving skills and a commitment to collaborative success.
Kristy Long and Dot Hurley have the combined knowledge to handle your challenges by resourcing an expert team for each Corbus Compass request.
Corbus experts develop a proposed solution.
Once Kristy or Dot have enough information, they review your situation with a team of Corbus experts. Corbus consultants take a holistic approach to understand each client’s unique challenges, then develop a proposed solution including recommended services, timeline and costs.
You accept the proposal and Corbus experts work to resolve problems and set you on a path for future growth.
Upon your acceptance of the proposal, your team of experts gets to work right away to resolve immediate challenges and set a plan for achieving broader objectives for growth.
“When we begin work with a client, our first step is listening to understand. The biggest part of our job is gaining a thorough understanding of the client’s needs,” says Joe Reckers, Director of Packaging Technologies and Services. “They are navigating their own complicated business situations. Together, our diverse perspectives lead to powerful insights.”
When you work with Corbus, you are never alone. Corbus experts work alongside clients to ensure clients are getting what they need at every step of the process. According to Mark Oglesby, Solutions Architect, Corbus experts never work in a vacuum.
“We work side-by-side with clients,” says Mark. “Collaborating throughout the whole process is vitally important. We create a high-performing team, everyone working together toward the client’s goals.”
Corbus offers broad areas of expertise.
Corbus has expertise and experience in diverse areas, offering solutions in:
- Packaging and prepress
- Workflow automation
- Editors
- Software solutions
- IT Technology
- Software development
- Integration services
- Professional services
- Consulting services
- Project and program services
Now with Corbus Compass, you have easy access to industry specialists to guide you on your way to success. Corbus Compass-Your journey, our expertise
Go to Corbus Compass and put in your first request. We know you will be glad you did.