Global leader in IT and Procurement Outsourcing
Corbus specializes in ‘Source-to-Pay’ (S2P) services for both Direct and Indirect procurement , which allows us to effectively manage a client’s existing processes across most spend categories.
Our quality philosophy is driven by our quality culture wherein each employee understands and believes in significance of the systems and the necessity of serving customers to succeed.
A strong quality leadership and value based culture are the hallmark of all the activities at Corbus. We at Corbus believe in transformation. We continuously benchmark our processes against industry standards and models such as ISO 9001:2000, CMMI, ISO 27001, ITIL, SOX.
Process Focus is one of the fundamental assumptions and value of Corbus. We build our processes together and thus build the sense of ownership. Our execution models are linked with the improvement initiatives like Six Sigma and building strong CTQ’s at each stage to measure process variances. Rigorous QA plan for each engagement ensures we deliver what we commit and ensure customer satisfaction too. We build transparency in the system by engaging customer at various levels, like sharing the online dashboards, feedback, SOP’s review, learning’s and imparting training to the end users.
We have introduced quality practices at each stage of the execution model and identified the CTQ’s to manage the process. Strong data collection procedure helps Corbus in taking the fact based decision thus leading to the path of improvement.
For each engagement we specifically measure:
Quality Initiatives like Quality Council, Internal quality certifications, Six Sigma projects help us to improve the quality practices.
Our online Business Process Management System is designed to ensure productivity, quality and delivery. Our dedicated Six Sigma forum and team of Black Belts and Green belts help us to analyze the data and help teams to do Six Sigma projects.
Our baseline reports based on the customer CTQ’s help us to know the project performance.
As a customer centric organization, Corbus believes in getting timely feedback from the customer. There is an adequate focus and priority from the leadership on customer focus. Our online customer feedback system owned by COO help our customers to post their independent feedback about the services we provide. We help our customers and their other vendors by sharing the learning that we get through these feedbacks.
