Global leader in IT and Procurement Outsourcing
Corbus is a global leader in outsourcing, offering a range of services in IT and Supply Chain Management
Corbus is an ISO 9001:2008, CMMI Level-5 v 1.1 assessed and ISO 27001 compliant organization
Our Quality philosophy is driven by our culture, wherein each employee understands and believes the significance of doing things “FIRST TIME RIGHT”.
Strong quality leadership and value based culture are the hallmarks of all the activities at Corbus. Our belief in delivering quality and improvement initiatives right from day one of the engagement is valued by our employees and our customers. A strong leadership focus drives quality with unquestionable commitment throughout the delivery and relationship management process, which delivers visible and measurable ROI.
Process Focus is one of the fundamental foundations for delivering repeatable and consistent quality. We have set up a centralized Business Process Management System (BPMS) evolving over the years, which consists of various procedures, standards and methodologies that helps in driving First Time Right and improving quality levels across the projects with respect to its domain and process standards. Our Mature Process Framework effectively reduces the risk and unpredictability across the delivery models and it’s flexibility enables it’s integration with the clients' processes.
Corbus employees work in tandem with clients across the globe to understand the engagement expectation from the client and then tailor the processes according to the engagement ensuring we deliver what we commit.
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We have introduced quality practices at each stage of the execution model and identified the CTQs to evaluate the effectiveness of the process. Strong data collection procedure helps Corbus in taking the fact based decision and driving towards improvement strategies. We share the real time dashboards with the customers during each engagement to ensure transparency in the project.
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At Corbus we believe in providing a base where our people can create and implement their ideas. We have created various forums and online systems where people can suggest a change and be a part of the change. Our change agents conduct trainings and workshops based on their learning’s to ensure that each individual is a performer. Innovation and continuous improvement through our learning’s help us to be ahead of the market and meet customer commitments.
Quality initiatives like Quality Council, Internal Quality certifications and Six Sigma projects help us to improve the quality practices. Our online Business Process Management System (BPMS) is designed to ensure productivity, quality and delivery. Our dedicated Six Sigma forums and team of black belts and Green belts help us to analyze the data and help teams to execute Six Sigma projects.
As a customer centric organization, Corbus believes in getting timely feedback from the customer. There is an adequate focus and priority from the leadership on customer focus. Our online customer feedback system helps our customers to post their independent feedback about the services we provide. This feedback is independently evaluated by Quality function to drive corrective actions as well as any improvement strategies.
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